Assoc.Prof.Dr. Ahmet VATAN of IMU Tourism Faculty presented his paper titled “What do publications about robots in tourism clue in about sustainability?” at the 3rd International Hospitality Research Symposium held in the Netherlands on June 9-10, 2022. The single-author article aims to determine how studies on robots in the tourism literature give clues about sustainability. VATAN reviewed articles on robots in tourism scanned in Web of Science between 2012 and 2022. The articles were analyzed through systematic analysis, and 10 of the reviewed articles explored tourists’ perceptions of robot use. VATAN revealed that eight articles explored tourists’ attitudes towards or intention to adopt robots. He stated that while six of them researched human and robot interaction, four of them focused on the role of service robots in tourism, and two articles focused on the service quality of robots. As a result of the study, it was revealed that robots contribute to the sustainability of enterprises by reducing waste, reducing errors, reducing some costs, improving service quality, increasing demand for the enterprise, increasing productivity, facilitating work/reducing workload, and providing superiority in marketing and competition.
Our Faculty Member Assoc.Prof. Ahmet VATAN Presented his Paper on What Clues the Studies on Robots in Tourism Literature Provide on Sustainability
